Refund Policy

🔁 Refund & Replacement Policy

At OG Labs, we take great pride in crafting personalized, made-to-order products. Each item is built with care, and we aim to deliver quality every single time.

❌ Refund Policy

Because all our products are custom-made, we do not offer refunds under any circumstances, except where required by law.

🔄 Replacement Policy

We only offer replacements if:

The product arrives damaged, broken, or has a clear manufacturing defect.
You provide an unboxing video as proof.

✅ Mandatory Unboxing Video

To be eligible for a replacement:

You must record an unedited video of the package being opened from the moment it is received.
The issue (e.g., broken, damaged, missing part) must be clearly visible in the video.
The video must be shared with us within 24 hours of delivery.

🔎 No video = No replacement. This is done to ensure fairness and prevent misuse.

🚚 Shipping for Replacements

If the issue is verified:

We will ship a free replacement as soon as possible.
No returns needed; we’ll send a fresh item, no questions asked.

⚠️ What’s Not Covered

We do not provide replacements for:

Damage due to mishandling after delivery
Incorrect customization details provided by the customer
Requests without an unboxing video
Minor visual variations due to handcrafted nature of the item

🕒 Order Cancellation

You can cancel an order within 6 hours of placing it. Once production starts, cancellations will not be accepted.

📬 How to Request a Replacement

Please email or WhatsApp us with:

Your order ID
A short description of the issue
The unboxing video attached

Email: support@oglabs.in
WhatsApp: 9309702845

Thank you for supporting handmade, custom products 🙌
We’re always here to make it right if something goes wrong!